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FAQs

 

Q: IS POURA DISHWASHER PROOF?

A: Absolutely, it is certified dishwasher proof.

 

Q: HOW LONG WILL MY POURA LAST?

A: Our pourers are manufactured to a very high standard with premium materials. You can expect our product to last a lot longer than standard pourers. We offer a 365-day manufacturers warranty on all products.

 

Q: HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

A: Most orders will only take about 3-5 business days to arrive with you. 2 Day Expedited Shipping and 1 Day Priority Shipping are available options at extra cost.

 

Q: HOW MUCH IS SHIPPING?

A: We offer FREE Standard Shipping for all UK Orders. We offer Expedited shipping for an additional £5 and Priority Shipping for an additional £15.

 

Q: WHY DID I ONLY RECEIVE A PARTIAL ORDER IN MY DELIVERY?

A: If you ordered multiple items and only received part of your order, then do not worry. Sometimes we ship items from different warehouses. You will receive your entire order, but your packages may arrive to you on different days.

 

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: We accept all major credit and bank or debit cards such as MasterCard, Visa, American Express, Discover, and JCB. We also accept PayPal.

 

Q: IS YOUR WEBSITE SAFE & SECURE? 

A: Yes, we use the highest 256 bit encryption available. You can check our URL at the top of the page and click on the padlock symbol and Secure designation (normally green in colour), also see the "https://" where the "s" stands for Secure. We also use several third party security companies to ensure the highest level of protection for our customers. We make certain our website is safe and secure to use for any passwords, credit cards, or other private information. 

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